Frequently Asked Questions

We manufacture a wide range of non-woven bags, including shopping bags, D-cut bags, loop handle bags, box bags, and customized printed bags tailored to your branding needs.

We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site.

  • Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
  • Damaged, defective, or incorrect items must be reported within 14 days of delivery.
  • Return drop-offs are not accepted at our DC or corporate office.

We do not provide cash refunds. We will accept exchanges within 30 days of the original purchase date with a valid receipt and all tags attached. We will accept returns for store credit only within 30 days of the original purchase date with a valid receipt and all tags attached. The following items are considered “Final Sale” and cannot be exchanged in-store:

  • Dresses
  • Bodysuits
  • Accessories
  • Shoes
  • Swim & Lingerie
  • Beauty
  • NovaKids
  • Sale Items

All items ending in $.00, .96, .97, and .98, bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and “Party Wear” (such as Halloween costumes) are considered final sale, non-returnable and cannot be returned for store credit.

Absolutely! We provide high-quality printing services, including screen printing, heat transfer, and digital printing, to help businesses promote their brand effectively.

OUR SERVICES

Eco-Friendly
Eco–friendly, all natural products ensure safety from all dangerous chemicals, and allows families to avoid risky additives that can cause any of these issues. Using eco–friendly products improves quality of life in terms of mortality, age, diseases, and illnesses.

Reusable
We think the first step to reducing your own waste is to find ways to use the Non Woven bags you already have. We tested reusable items Non Woven bags to see which ones are worth the investment. We make the 100% eco-friendly Bags.

Recyclable
Both non woven bags and disposable plastic bags can be recycled. Biodegradability can be a good solution depending on how the plastic biodegrades. Most biodegradable plastics biodegrade only partially and creates an invisible pollution.